Frequently Asked Questions

First step is to add your desired package to the cart. After adding your service to the cart, get to the checkout and confirm payment via PayPal. After making payment, we will start working on your order within 1-2 hours, and complete in the estimated delivery timeframe. Sometimes it can be longer than expected due to various factors, like downtimes, network outages and other reasons. Under a boosting process we do not recommend logging in, because you will face issues with missing credits, experience and whatsoever, so just safely stay logged out, and wait for our confirmation as soon as it's completed.

Yes, our service is 99.99% safe, however you have to take the RMT into consideration, because the game author company might be taking steps to avoid this kind of service as much as possible. Currently we can state that this is the safest shop today, we do the highest level of security pre-cautions in game and in general to avoid issues with the orders. So this is considered as safe, as long as you are not talking about your order ingame, and trade back some unneeded or free items. You can also ask us over live chat to drop your goods outside of camp.

It is perfectly safe. We only use high level accounts, well experienced players and we never use bots, macros or other hacks. 0% ban rate. All your items are safe; we are in the boosting business since 2016 and we won’t steal your account or your items.

All the services have different delivery time. Their estimated delivery time is written in each of their description. In most cases that item is completed within that time frame, minimal difference may apply.

All our services are done manually, we don't use bots or any 3rd party utilities during its process. When you place an order for this service fill the required information fields about your account. For the login we need your game login e-mail address, password. If you want to know the current status of your levelling please contact us via Livechat or e-mail.

If your service takes more than 2 days, then we can pause your order in case of request. If the service would only take a few hours in total, we better finish without any break or scheduled interruption. Please make sure you don't want to play, while your short-term service is ongoing.

We will not spend any of your money. We will transfer all of the currency what is need from a high-level account.

If you want to inspect the current standing, please always contact us first, and we pause the order for that time. This is to prevent the issues if our player is currently playing on your account.

No. We never change your password with any reason.

This is an excellent question. It all depends on the quantity you order. We usually have a big stock of everything, since our team is big, and we can farm huge amount of items and currencies any time. For items we usually deliver within 2 hours, level services are vary by the level, currencies are delivered in 0-1 hours mostly.

Yes. You can contact our live chat any time in our working hours, or just simply leave a note, that you are available from 11:00 am up to 16:00 pm EST time tomorrow. This case, our player will only try to invite at that particular date/time.

We automatically try to invite you in the average delivery timeframe, however sometimes it might take longer depending on PoE server availability, support availability or any other issues with our system. If you are not online in game at the delivery timeframe, we will notify you via email, to come online for the trade. If we still cannot get in touch, your order will be cancelled and might be automatically refunded after 7 days.

If it's a currency order, and we didn't deliver the goods yet, and you contact us in time, yes, it's usually possible to cancel, and the order will be refunded within 24 hours.

Yes. But it's limited to our boosting services only. Item and currency trades are out of the scope. We offer limited warranty and money-back guarantee for every service at Ezgamer, but complains are not tolerated after successful delivery. If you are unsatisfied with the service we provide, please kindly contact us over live chat or via email, and we will help solve the issue in no time.

You can contact us via email, 24/7 live chat support.